At Blackmythwukonggoods.com, your happiness is our top priority. We strive to ensure you enjoy every moment with us, whether you’re ordering a product or returning an item. Here are some key points about our return policy:
Lifetime Re-string Services
15-Day Return Policy
15-Day Satisfaction Guarantee
Need to Cancel or Edit Your Order?
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount days.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Issues with Your Purchase?
We want you to feel supported and happy with your purchase. If you experience any issues with your items, please contact us immediately. You do not need to return the item(s). Simply send images or videos showing the problem to support@blackmythwukonggoods.com, we will assist you promptly. We strive to make this process as easy as possible.
Need a Refund?
We’re sorry to hear our items didn’t meet your expectations. Please contact us at support@blackmythwukonggoods.com with images or videos of the issue. We want to understand your concerns so we can improve our products and services.
Upon approval, we will process your refund immediately. Refunds may take up to 30 days to be credited to your card for Debit/Credit card payments or 3-5 business days for PayPal payments.
Note: Please contact us and provide images or videos within 30 days of receiving the item(s). Requests after this period will not be eligible for a refund.
Need a Refund?
If you are unhappy with your purchase, please contact us within 30 days at support@blackmythwukonggoods.com, and we’ll do our best to provide a satisfactory solution.
Our staff will guide you through the detailed return process and provide you with the designated return address. Please do not return the items on your own.
One of our core values is environmental care. We aim to reduce returns to lessen our environmental footprint. Returns require extra materials for repackaging, additional transportation increases carbon emissions, and contributes to landfill waste. We hope to lead by example and encourage you to consider the planet while shopping.
To avoid unnecessary returns, we recommend that you contact our online customer service if you have any questions when purchasing products to receive timely answers.
Thank you for choosing Aura Elemental. We appreciate your understanding and support in our efforts to protect the environment. For any questions or concerns, please reach out to us at support@blackmythwukonggoods.com.
Contacts:
support@blackmythwukonggoods.com
Address：380 Hamilton Ave #4, Palo Alto, CA 94301